Cambio is one of the Nordics' leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions supports health care professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish healthcare. We are growing continuously and now have about 1000 employees in several countries.

The position

As an Incident Manager at Cambio, you will hold a key role in ensuring stable and reliable operations across our services. You will have a clear mandate to prioritize, coordinate, and drive incident-related work, acting as the central point of control throughout the entire incident lifecycle – from registration to resolution.

You will oversee and coordinate multiple incidents simultaneously, act as the first escalation point, and ensure that resources and actions are aligned according to business impact and urgency. The role includes leading major incidents end-to-end, making prioritization decisions when needed, and ensuring effective collaboration across teams. You will also follow up on root causes to prevent recurrence and provide insights that drive continuous improvement of our incident management processes.

You will work closely with support teams, technical teams, business stakeholders, customers, and external vendors, with the authority to coordinate efforts and ensure timely and effective resolutions.

Your responsibilities

• Lead, prioritize, and coordinate major incidents, ensuring effective communication and alignment between technical teams, business stakeholders, and management.

• Act as the central decision-making and escalation point during incidents, ensuring that actions and resources are focused where they create the greatest impact.

• Analyze incident trends, follow up on root causes, and drive improvement actions to reduce risk and recurrence.

• Participate in on-call duties and manage incidents outside regular working hours when required.

• Document and report incidents, and contribute to training, guidance, and continuous development of colleagues and processes.

• Collaborate closely with internal and external parties to ensure efficient coordination, clear ownership, and continuous improvement in incident management.

About you

As an Incident Manager at Cambio, you are a strong and confident communicator who can clearly convey information to both technical teams and business stakeholders, even in high-pressure situations. You are comfortable taking ownership and making prioritization decisions, ensuring that the right actions are taken at the right time.

You approach incidents with a structured and analytical mindset, quickly identifying root causes and proposing effective improvements. Remaining calm and focused when handling multiple incidents or major disruptions comes naturally to you, and you are not afraid to escalate issues or challenge ways of working when necessary. You thrive in collaborative environments and act as a natural coordinator, bringing people together to achieve the best possible outcomes. Proactive and improvement-driven, you actively contribute to a positive, transparent, and learning-oriented team culture.

At Cambio, we value initiative and personal growth. Our culture is built on Trust, Care, and Together values we believe are important to both our work and our people. It’s important to us that you recognize and identify with these values.

Requirements 

• Experience in support, incident management, or similar tasks.

• Ability to lead and coordinate incidents, even under pressure.

• Strong analytical skills and experience working with process improvements.

• Excellent communication skills and experience collaborating with various stakeholders.

• Experience with ITIL processes and working in ITSM tools is an advantage.

• Relevant education in IT/technology or at least 5 years of equivalent work experience.

• Fluent in Swedish and English

Place of employment: Linköping or Stockholm

Scope: Full-time, hybrid work model (three days per week in-office)

Form of employment: Permanent employment, 6 months trial period

Additional Information: The role involves access to sensitive information, therefore a background check will be conducted on the final candidate.

We review applications and conduct interviews on a rolling basis, so we encourage you to apply as soon as possible via the link.

We look forward to receiving your application!

CAMBIO- FOR A HEALTHIER TOMORROW

Welcome to a company where healthcare is improved every day. Here you will work with leading technology in a collaborative, trusting and empowering environment where your contribution will be appreciated and celebrated. In our caring culture you will have the opportunity to pursue different paths of professional growth. Seize the opportunity to do the most important work of your life. Read more about us here!

A healthier tomorrow also means taking care of those who make it possible -explore our employee benefits

Learn more about our recruitment process here.

Are you interested in Cambio but you don’t feel that this position is the perfect match? Check out our other open positions at our career site.